Help centre

How can we help?

Straight answers about the pilot, verification, privacy and accounts. Can't find what you need? Our team in Helsinki is happy to help.

Getting started

What is the pilot, and does it cost anything?

The pilot is the first version of Vision Network, tested with a small group of NGOs before it opens more widely. Taking part is free. If paid services are ever introduced, we'll say clearly which features are free and which are not before anything changes.

Does joining make us members of United Vision ry?

No. Vision Network is led by United Vision ry, but taking part is separate from membership of the association. It is also not an accreditation and does not provide funding.

Pilot countries and languages are being confirmed. You can register interest wherever you're based.

Verification

What does verification check?

A trained reviewer checks specific things, such as whether your organisation is registered as it says and whether the person applying is authorised to represent it. Your profile then shows what was checked and when.

Verification is not an endorsement, an accreditation or a judgement of your work. Read more on the verification page.

Will verification help us get funding?

It shows partners what was checked about your organisation. It doesn't make you eligible for any grant: each funder sets and decides its own eligibility. If you disagree with a decision, you'll be able to correct your evidence or appeal.

Privacy & data

Who can see our assessment answers and documents?

Only your organisation's team, by default. Assessment answers never appear in the directory and there are no public rankings. Verification documents are seen only by your administrators and the reviewer handling your case.

Can we choose what appears on our public profile?

Yes. Each profile field shows whether it is public, visible to members or private, and you can preview your profile before publishing. You can ask for your data to be exported or deleted under the privacy policy, which is being drafted.

Accounts & teams

Can several people from our organisation use it?

Yes. An administrator invites colleagues, and each person gets their own account and a role that controls what they can do. There is no shared organisation password. If your only administrator leaves, contact us and we'll help you regain access safely.

My invitation or reset link doesn't work. What now?

Links stop working after a while, and after they've been used once. Ask the person who invited you to send a new invitation, or request a new reset link from the sign-in page. If that doesn't work, contact us.

Contact

Get in touch

The Vision Network team is part of United Vision ry in Helsinki. We read every message.

Policies

Policies and terms

Which policies applyPilot registrations are covered by the approved United Vision privacy notice. Policies for member accounts and verification will be published here before those features open.

Participation terms

In draft

How organisations join, what they agree to when they take part, how access can be suspended or ended, and how to leave the network. Taking part in the pilot is free and separate from membership of United Vision ry.

Privacy notice

Approved

Vision Network follows the United Vision ry privacy notice. United Vision ry is the data controller. When you register interest we store your organisation details, your name, work email and role so the pilot team can contact you. Only the pilot team can see them. You can ask for a copy, a correction or deletion at any time by emailing info@unitedvision.fi.

Verification policy

In draft

What reviewers check, which evidence is requested, how decisions and reasons are recorded, and how to correct evidence or appeal. It also explains when a status expires or can be suspended.

Accessibility statement

In draft

Our target is to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. We design for keyboard use, readable contrast, clear focus indicators, labelled form fields, plain language and light pages for slower connections.

This website has not yet been independently tested for accessibility. If something is hard to use:

  • Email info@unitedvision.fi with the subject "Accessibility barrier".
  • Tell us the page, what you were trying to do and any assistive technology you use.
  • If you prefer, call +358 41 327 7475 on weekdays, 10:00–16:00.

Cookies

Current

This website sets no tracking or advertising cookies and runs no analytics. If you choose "Save and continue later" on the registration form, your draft is kept only in your own browser. Member accounts, when they open, will use only the cookies needed to keep you signed in and secure. See also the United Vision cookie policy.

Still have a question?

Email or call us on weekdays. If you're ready, register your organisation's interest in the pilot.